--- title: Remote Support for Overseas Integrators and Equipment Suppliers description: AMT offers installation and support services for companies working with overseas integrators and component suppliers unable to travel internationally. image: https://blog.appliedmfg.com/hubfs/Remote%20support.jpg --- [![AMT](https://blog.appliedmfg.com/hubfs/raw_assets/public/AMT_June2022/images/Amt-Logo.svg "AMT")](https://appliedmfg.com) - [End of Line Solutions](https://appliedmfg.com/end-of-line-solutions/) - [Palletizing](https://appliedmfg.com/end-of-line-solutions/palletizing/) - [Case Sortation](https://appliedmfg.com/end-of-line-solutions/case-sortation/) - [Advanced Material Handling](https://appliedmfg.com/advanced-material-handling/) - [Robotic Machine Tending](https://appliedmfg.com/advanced-material-handling/robotic-machine-tending/) - [Thermoform Product Handling](https://appliedmfg.com/advanced-material-handling/thermoform-product-handling/) - [Robot Transfer Solutions](https://appliedmfg.com/advanced-material-handling/robot-transfer-solutions/) - 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During the COVID pandemic, US-based AMT developed a remote industrial connectivity kit called R-Connect, and began offering installation and support services for domestic companies working with overseas integrators and component suppliers unable to travel internationally, allowing end users to quickly get production online.* AMT recently began working with both product companies and system integration groups who were left scrambling to get equipment installed and tested after the pandemic-mandated travel restrictions took effect.  “In some cases, we're seeing integrators and customers doing virtual factory acceptance testing (FAT) using remote connectivity or video conferencing to buy off the equipment,” said Chief Operating Officer Craig Salvalaggio. “Where we're seeing the biggest impact is in projects for US integrators who were working on an installation and were roughly 90% towards system production mode when the travel restrictions hit. Many of those manufacturers were in the same position everybody else was in, with businesses being shut down.” Several of the recent projects have been referred through AMT’s close partnerships with companies like FANUC and Rockwell Automation, who act as liaison between the overseas integrator and the US manufacturer. “We're seeing equipment such as in the aerospace industry being shipped over from Germany where the machine is fully functional, but they need to start it up and get it into production here,” said Craig.   AMT is also working on domestic projects that could no longer be supported after travel restrictions were put in place.  “Several large US manufacturers contacted us with large projects, just under 100 robots, which were in the middle of debug when the installation personnel had to leave. We have been able to swiftly get up to speed on the equipment and to support it.” AMT was able to quickly pivot to meet the challenges of the new normal, and to that end has developed a hardware- and software-based remote industrial connectivity kit called R-Connect, allowing end users to perform remote debug, testing and validation on equipment.  R-Connect comes with an instructional setup video, cameras and hardware for remote connection. Craig adds, “AMT has developed some new business practices related to our own integration efforts to allow for an easier customer experience, offering the potential for cost reductions and quicker turnaround times.  We are now able to support systems virtually without the flight lag and amid travel restrictions.” For more information on installation services and remote support, please [contact us](https://appliedmfg.com/contact/).   Tags: [Craig Salvalaggio](https://blog.appliedmfg.com/blog/tag/craig-salvalaggio), [Installation](https://blog.appliedmfg.com/blog/tag/installation), [System Integration](https://blog.appliedmfg.com/blog/tag/system-integration) [Back to Blog](https://blog.appliedmfg.com/blog) - [Tweet](https://twitter.com/share) ## Related Articles ## [Choosing an SI Partner: An eBook by Craig Salvalaggio](https://blog.appliedmfg.com/blog/choosing-si-partner-ebook) Whether you’re an experienced automation user or considering automation for the first time,... [Read More](https://blog.appliedmfg.com/blog/choosing-si-partner-ebook) ## [What Questions to Ask when Selecting a Qualified Integrator](https://blog.appliedmfg.com/blog/questions-qualified-integrator) AMT President Craig Salvaggio shares insights into how to select a qualified system integrator for... [Read More](https://blog.appliedmfg.com/blog/questions-qualified-integrator) ## [Craig Salvalaggio Addresses Automation in Food Quality & Safety](https://blog.appliedmfg.com/blog/automation-food-quality-safety) Craig Salvalaggio was recently interviewed for a Food Quality & Safety article entitled “How... 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